FAQ

1. What is a blind box

A blind box is a type of packaging that keeps its contents a mystery until it is opened. Designer toy blind boxes typically come in themed series with the entire variety of possible items displayed on the packaging.


Some items in a series might be rarer than others. The rarest ones are referred to as "secret", "hidden" or "chase" items. They are usually not part of the standard 12 box set, and are only identified on the box by their silhouette.


One basic edition figurine is replaced at random in sets containing a "secret" figurine.

2. What is a confirmed box

Confirmed box is a box that contains a figure of your choice. 

Please note: Confirmed boxes may be open boxes, but the figure inside will always remain sealed in their original packaging.

3. Order Inquiry

Can I change my address after placing an order?

  • Once the package has been dispatched, we do not accept any change of shipping address. You can check the logistics status of your order or contact customer service.

I placed an order and wanted to cancel it because I didn't want it anymore.

  • An order could only be cancelled before it is shipped. Once the parcel is shipped out, the order is irreversible and cannot be cancelled.

When will my order be shipped?

  • In stock items are usually shipped on the next day.

When will my order arrive?

  • Depends on the shipping methods and your province, once shipped, your order will arrive within 2-7 business days with standard shipping. 

4. Return and replacement

If you would like to learn more related information, please refer to the Returns/Replacements page.

• What if the figurine I received is defective?

Please kindly reach out to us at support@tinyboxes.ca within 5 days from the date of delivery, providing the related order number and attaching pictures or an unpacking video of the relevant figurines.

• If I don't like the character after opening the blind box, can I return or replace it?

Due to the nature of blind box products, we do not accept return and refund requests due to personal reasons.

5. Shipping

• Do you ship outside of Canada?

We ship across Canada and USA.

• How much does shipping cost?

Standard - 2 to 7 business days $14.99 

Free shipping over CAD $129.

• Are there any shipping restrictions?

We only ship to residential addresses with in Canada, orders placed with a warehouse address will not be processed.

6. Authenticity

We guarantee that all our products are genuine and authentic. If you believe any product doesn't meet our authentication standards, please feel free to reach out to us. A full refund/free return/exchange will be provided for any product that does not meet the product authenticity guidelines.

For Pop Mart products: Proof of purchase available upon request.

Note for Pop Mart Products

For all blind boxes: please ensure you scratch off and scan the authentication QR code before opening the blind box or we will not be able to accept return/exchange on your product.

For all confirmed boxes: please ensure you scratch off and scan the authentication QR code before opening the inside packaging.